LEGAL REFERENCE

Your privacy is how we build trust.

murahqq keeps your account details, payment records and personal information secure under a clear privacy framework. We explain exactly what we collect, how we use it, and the...

Account SecurityPayment ProtectionData TransparencyIndonesia Compliance
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murahqq Your privacy is how we build trust.

What we collect and why.

When you join murahqq, we collect information needed to set up and run your account: your name, email, phone number, date of birth and identity details for verification. We also record your account activity, game history and payment transactions. This data helps us prevent fraud, meet local compliance requirements in supported regions, and keep your account secure. We never sell your personal

information to third parties. Your payment details for DANA, OVO, GoPay and QRIS are encrypted and processed by certified payment handlers. We retain your information for as long as your account is active, plus a retention period required by Indonesian and regional law.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

Questions about your privacy?

Privacy Team Email [email protected] with any concern about how we...
Account Settings Log in to view and update your personal...
Compliance Queries For questions about regional data laws and how...
WHY THIS PLATFORM

How we maintain your trust.

SSL Encryption

All data transmitted between your device and our servers uses industry-standard SSL/TLS encryption. Your login and payment details are never...

Regular Security Audits

We conduct third-party security assessments annually to identify and fix vulnerabilities before they affect your account.

Fraud Detection

Our system monitors account activity for unusual patterns. If we spot suspicious behaviour, we'll verify your identity before processing withdrawals.

Payment Handler Compliance

DANA, OVO, GoPay and QRIS partners meet strict data-protection standards. We audit these integrations quarterly.

No Third-Party Sharing

We don't share your personal information with marketing firms, data brokers or unrelated businesses without your explicit consent.

Policy Transparency

This privacy policy is written in plain language. We update it when our practices change and notify you of material...

Consistent privacy across murahqq.

Terms of ServiceComplements this policy by outlining account rules, game conduct and dispute resolution — all aligned to protect your rights.
Responsible Play PolicyCovers account limits, cooling-off periods and support resources. Works alongside privacy rules to safeguard your account.
Bonus TermsDefines how promotions work and what data we use to qualify you. Privacy practices underpin every bonus eligibility check.
Payment Refund PolicyExplains deposit and withdrawal procedures. Your transaction history is protected under the same encryption as your personal data.
Cookie PolicyDetails the analytics and functionality cookies we use on murahqq.app. You can control cookie preferences in your browser settings.
Anti-Fraud StatementDescribes how we detect and prevent fraudulent activity. These measures also protect your account from unauthorised access.
Data Retention ScheduleOutlines how long we keep your records after account closure, aligned with Indonesian regulatory timelines and industry standards.
QUICK SIGNAL

How your privacy stays intact on murahqq.

01
Instant Account Verification We verify your identity using secure, automated checks — no paper trails left on shared drives. Your documents are deleted after verification.
02
One-Tap Payment Consent When you link DANA, OVO, GoPay or QRIS, you approve exactly what data we can see. You control every permission.
03
Session Timeout Protection Your account logs out automatically after 30 minutes of inactivity on shared devices. This keeps your data private if you forget to sign out.
04
Anonymised Game Analytics We track which games you play — but your name is never attached to gameplay data we use to improve lobby features.
05
Withdrawal Without Retention When you request a payout to DANA, OVO, GoPay or QRIS, we delete your stored payment token after the transaction settles.
06
Two-Factor Login Option Enable SMS or email verification on top of your password. This stops others logging in even if they guess your credentials.

Privacy questions answered.

No. We never sell your name, email, phone or payment details to advertisers, data brokers or third-party companies. We use your data only to run your account and comply with local law.

We retain records for seven years after account closure to meet Indonesian regulatory requirements and prevent fraud. You can request deletion of non-critical data by emailing [email protected].

Yes. All payment details are encrypted using SSL/TLS. We never store your full payment credentials — only a secure token used to process transfers.

We comply with lawful orders from Indonesian authorities and supported regional jurisdictions. We won't share data with police or courts without a valid legal request.

We use functional cookies to remember your login, analytics cookies to track page visits, and preference cookies for language and theme settings. You can disable non-essential cookies in your browser.

Yes. Log in to your account and go to Settings → Data Export. We'll send a file containing your profile, transaction history and account activity within five business days.

Email [email protected] immediately and change your password. We'll review recent activity and lock your account if we detect unauthorised access.